Memberships cost $600 (for the Puppy & Kitten or Adult Plans) or $660 (for the Senior Plan) which can be paid across fortnightly, monthly or annual payments. All Healthy Pets Plus memberships are for 12 months, and we offer fortnightly, monthly or upfront annual payment options. You’ll receive reminders when your pet’s membership is due for yearly renewal, which will renew automatically unless discontinued.  

Payments can be made by credit card or direct debit.  

Credit card payment details can be added or updated by signing into the Healthy Pets Plus Billing Portal here.

Direct debit payments can be set up or updated by contacting our Healthy Pets Plus Customer Service team on 1800 738 775.

Yes! Additional pets in your household can receive 10% off their membership price. To sign up an additional pet, please refer to the above question on instructions for how to join. Please use the same email address to sign up your additional household pet to receive your discount. 

We have a one month cooling off period for memberships. Cooling off periods allow clients to make a decision if the program is right for them and their pet. If you decide to cancel your pet’s membership during the cooling off period, we will refund any plan payments you have made, however you may be required to make a payment to us depending on the value of benefits you redeemed during the cooling off period – see clause 8.2 of our T&Cs for further details. Contact our Healthy Pets Plus Customer Service team on 1800 738 775 for support.

Visit your local Greencross Vets, and as a Healthy Pets Plus member, the clinic will have your pet’s details and Healthy Pets Plus membership details on file. You can start redeeming their benefits immediately!

A Healthy Pets Plus membership includes all standard veterinary consultations at Greencross Vets as needed. For instance, a standard veterinary consultation does not include consultations that are greater than 20 minutes, or consultations with a Specialist Vet or Consultant, such as Oncology or Cardiology.

*Healthy Pets Plus Benefits must not be abused, including in ways that are not for the benefit of the pet covered by the membership. See Healthy Pets Plus Terms & Conditions.

Emergency consultations are for an “emergency situation” that is assessed as an urgent or critical health problem that your pet may have.

Emergency consultations are included or discounted at participating emergency locations across the Animal Referral & Emergency Network.

Emergency consultations are not available at Adelaide Veterinary Specialist & Referral Centre, Dermatology for Animals and Melbourne Veterinary Specialist Centre. Emergency consultations are not included at Animal Referral Hospital (ARH) Brisbane and are discounted only at 20% off.

To redeem the emergency consultation benefit, please advise the participating emergency location that your pet is a Healthy Pets Plus member when you arrive.

Click here to find your nearest location in our Animal Referral & Emergency Network and save their details in case of emergency.

*Healthy Pets Plus Benefits must not be abused, including in ways that are not for the benefit of the pet covered by the membership. See Healthy Pets Plus Terms & Conditions.

Our vets recommend annual testing to better understand your pet’s health and stay ahead of any potential concerns. Annual tests that are recommended include blood tests, urine tests, faecal tests and certain parasitic tests.

All Healthy Pets Plus plans include the Annual Wellness Screenings benefit, which includes one each of: a diagnostic blood test, urine test, parasite faecal exam and either a heartworm test (dogs only) or an FIV test (cats only). Your pet can have these done at any time, or tests such as the blood test may be recommended pre-surgery, to ensure your pet is healthy for their procedure.

For senior pets, identifying early signs of disease is particularly important. Our vets recommend twice yearly wellness tests, as well as further types of tests to support your pet. That’s why our Senior Plan also includes one each of a T4 thyroid test and a blood pressure test, as well as an additional diagnostic blood test and urine test (these are in addition to your Annual Wellness Screening benefit).

Please speak with your vet at your local Greencross Vets clinic for further information.

As always, for medical advice and care specific to your canine and feline pets’ needs, please speak with a veterinarian.

Vet administered heartworm injectable prevention, and flea and tick injectable prevention, refers to dosages of the relevant  prevention provided by a vet in-clinic on a recommended schedule.

The recommended heartworm injectable schedule for puppies is generally two initial doses, and then an annual booster after that, whilst adult dogs generally require only an annual heartworm injectable dosage.

The recommended flea and tick injectable schedule is an annual dosage for adult dogs. As of July 2024, there is no available flea and tick injectable prevention for puppies under the age of 6 months.  A discount on these services is available to dog members on all Lifestage Plans. Check your plan for details.

Other preventative products available in-clinic include monthly chews or spot on treatments that you can purchase and administer to your pet at home. This range of products have been developed to prevent parasites such as fleas, ticks, intestinal worms and heartworm.

All plans include 20% off flea, tick and worm preventative products purchased in-clinic at Greencross Vets^*. Different products provide different types of protection – for further information, speak with your local Greencross Vets.

^*Savings based on prices for non-Healthy Pets Plus members and cannot be used in conjunction with any other offer or discount unless stated otherwise.

When you join Healthy Pets Plus, your Petbarn Friends For Life account is created automatically based on the email or mobile number you provide. If you already have a Friends For Life account with the same contact details, your existing Friends For Life account and your new Healthy Pets Plus plan will be linked.

Your plan payments and any in-clinic spend at Greencross Vets clinics will automatically start earning Friends For Life points. You can access Petbarn Member Pricing immediately when you shop in-store or online at Petbarn.

Healthy Pets Plus Lifestage Plan dog members are entitled to 50% off DIY Dog Wash at available Petbarn locations^*.

Find your nearest location here and when you purchase a token at the counter, provide your Friends For Life contact details to the team member so they can confirm and apply your discount.

^*Savings based on prices for non-Healthy Pets Plus members and cannot be used in conjunction with any other offer or discount unless stated otherwise.

Petbarn Pet Academy offers classes such as Puppy School, Kitten Class and Dog School. All Healthy Pets Plus members are entitled to 10% off these services^*. To ensure you receive the discount, let the trainer know that your pet is a member of Healthy Pets Plus .

Find your nearest Pet Academy location here.

^*Savings based on prices for non-Healthy Pets Plus members and cannot be used in conjunction with any other offer or discount unless stated otherwise.

If your pet is an existing Classic Plan member, you will have the option to renew onto one of our new Lifestage Plans when their membership is due for renewal. You will receive a renewal notice 30 days prior to their Classic Plan renewing, with instructions on how to switch over to a Lifestage Plan.  

You can only switch from the Classic Plan to a Lifestage Plan during this 30 day renewal period. You are unable to switch plans outside of this renewal period.  

Keep an eye on your emails for your renewal reminder or contact our Healthy Pets Plus Customer Service team on 1800 738 775 if you have any further questions.  

All membership plans are for 12 months and renew automatically.  

You’ll receive a renewal reminder via email or SMS 30 days prior to when your pet’s membership is due for yearly renewal. At the time of renewal, you have the option to select a membership plan for your pet. Plans can only be switched when they are due for renewal.  

Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.  

Classic Plan members:

If your pet is an existing Classic Plan member, you have the option to renew onto the Classic Plan, or onto one of the Lifestage Plans.  

Plans can only be switched when a pet’s membership is due for renewal.  

Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.  

Lifestage Plan members:

If your pet is on a Lifestage Plan, their membership will automatically renew onto the most suitable Lifestage Plan for their species and age, unless changed or discontinued. For example, if your puppy is on the Puppy & Kitten Plan, they will automatically transfer onto the Adult Plan after their renewal date (as they will be over the recommended age for that plan). See below table for recommended plan ages.

Alternatively, at the point of renewal you can change your pet’s plan to one more suitable at the point of membership renewal. Click the link in your renewal reminder or contact our Healthy Pets Plus Customer Service team on 1800 738 775 to make this change.  

Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.

When you join Healthy Pets Plus you will receive a welcome email. This welcome email will contain a link to set-up your account in the Billing Portal. If you have already set up your account, you can access the Billing Portal by logging in here.

If you are unable to locate your welcome email, please contact the Healthy Pets Plus Customer Service team on 1800 738 775 for assistance. 

When setting up your Billing Portal account for the first time, we will send you a unique link to complete your account set up. This link is both time and use sensitive so may expire if not used. We recommend you use the link as soon as it is received. If it no longer works you can request a new one by contacting the Healthy Pets Plus Customer Service team on 1800 738 775. 

When logged into your Billing Portal, in the Payment Information section you can select ‘Update payment method’ to update or add credit card information to your membership. If you wish to update your payment details for all pets in your household, ensure you update each one appropriately, as each pet has their own unique membership. 

At this time, our Billing Portal does not support the set-up or amending of Bank Account Direct Debit authority. If you wish to update to a bank account, please contact our Healthy Pets Plus Customer Service team on 1800 738 775 for assistance.

For all other questions, please contact our Healthy Pets Plus Customer Service team on 1800 738 775 or info@healthypetsplus.com.au for assistance.