1. clauses 3 to 17, which apply to your use of the Sites and our Goods and
   Services provided through the Sites (Website T&Cs); and
2. the Friends for Life Loyalty Program terms and conditions attached as
   Addendum 1, which apply if you are a Member of the Greencross Group’s loyalty
   program (Loyalty Program T&Cs).

1. petbarn.com.au;
2. cityfarmers.com.au;
3. greencrossvets.com.au; and
4. any other websites specified by Greencross from time to time, (together, the
   Sites), and any of our goods or services provided through the Sites
   (together, the Goods and the Services)

1. your first name and last name;
2. your email address;
3. your phone number;
4. the city where you live;
5. whether you have previously purchased the products or services; and
6. your opinion of our Goods or Services as expressed by the customer reviews
   you submit.

1. infringe any intellectual property rights (including copyright, database right
   or trade mark right) of any person or be in breach of any legal duty owed to
   any person, such as a contractual duty or a duty of confidence;
2. deceive or be likely to deceive any person;
3. be used to impersonate any person (including Greencross and
   Greencross’ representatives) or to misrepresent your identity or affiliation
   with any person (including Greencross and Greencross’ representatives); or
4. be illegal, obscene, defamatory, threatening, pornographic, harassing,
   hateful, racially or ethnically offensive, encourage any conduct that would
   be considered a criminal offence, give rise to civil liability, violate any
   law or be otherwise inappropriate.

1. edit or delete your User Generated Content;
2. link your User Generated Content to other material, including User Generated
   Content submitted by other users or material created by Greencross, its related
   bodies corporate and/or other third parties;
3. use your User Generated Content for its business purposes, for example,
   displaying your User Generated Content in our marketing materials or on our
   Sites or social media pages;
4. directly or indirectly benefit from your User Generated Content; and
5. share your User Generated Content with its related bodies corporate, including
   other members of the Greencross Group.

By submitting and/or uploading your User
Generated Content to a Site you consent to anything being done by Greencross in respect
of that User Generated Content that could otherwise amount to an infringement of your
moral rights in such User Generated Content, and warrant that you have obtained such
consent from all other authors of such User Generated Content.

1. infringe any intellectual property right (including copyright, database right or
   trade mark right) of any person or be in breach of any legal duty owed to any
   person, such as a contractual duty or a duty of confidence;
2. reproduce any Site Content without our express written permission, which we
   may grant or withhold at our absolute discretion;
3. seek reimbursement from any other party for access to a Site or on-sell
   any information obtained from any Site;
4. engage in any conduct which is likely to mislead or deceive us or any other
   person, impersonate any other person while using a Site, conduct yourself in
   an offensive manner while using a Site, or use a Site for any illegal,
   immoral or harmful purpose;
5. submit, post, upload, email or otherwise send or transmit to a Site, or any
   users of a Site, anything that contains software viruses or any other
   computer code, files or programs designed to interrupt, harm, damage, destroy
   or limit the functionality of any computer software or hardware or equipment
   linked directly or indirectly to any Site; or
6. interfere with a Site or networks underlying or connected to a Site or violate
   any of the procedures, policies or regulations of a Site or any networks
   connected to a Site.

1. do not modify the copy from how it appears unless expressly authorised
   by Greencross and then only in accordance with these Website T&Cs; and
2. include the copyright notice reasonably specified by Greencross in writing on
   the copy.

1. This clause 11.1 applies where we provide links to the websites of third parties
   but not where we provide links to websites belonging to, or operated by,
   the Greencross Group, in which case, clause 11.2 applies.
2. We may provide links to third parties’ websites or may divert your devices to
   third party websites from time to time (Linked Websites). Unless otherwise
   notified on a Linked Website, Linked Websites are not reviewed, controlled or
   examined by us in any way. The provision of links to Linked Websites does not
   mean that Greencross endorses or recommends, or has any association with, the
   Linked Websites or the relevant third party goods and services.
3. You acknowledge and agree that we are not responsible for any of the
   content, availability, advertising, products, services or other materials of
   any Linked Websites, or any additional links contained on Linked Websites, or
   the conduct of any person associated with a Linked Website.
4. Linked Websites may be subject to their own terms and conditions and
   privacy policies. You acknowledge that it is your sole responsibility to
   review and comply with those terms and conditions, and we have no
   responsibility for your actions when using a Linked Website.

1. This clause 11.2 applies where we provide links to websites belonging to,
   or operated by, the Greencross Group.
2. We may provide links to the websites of the Greencross Group, or may divert
   your devices to the websites of the Greencross Group from time to time
   (Greencross Group Sites). The provision of links to Greencross Group Sites
   are for your convenience only, such as Greencross re-directing you to the
   Petbarn website if you wish to purchase products from Petbarn.
3. The Greencross Group Sites are subject to the terms and conditions and
   privacy policies of the relevant Greencross Group Member (if applicable). You
   should review and comply with the relevant terms and conditions if accessing
   Greencross Group Sites.

1. The Sites are not a storage service and you agree that we have no obligation to
   store, maintain or provide you with a copy of any User Generated Content that
   you provide, except to the extent required by applicable law or as provided
   in our Privacy Policy.

1. The information on the Sites is provided on the basis that all persons accessing
   a Site undertake responsibility for assessing the relevance and accuracy of
   its content.

1. any replacement or refund for a major failure and you may seek compensation
   for any other reasonably foreseeable loss or damage; or
2. replacement or repair if the goods or services fail to be of acceptable quality
   and the failure does not amount to a major failure.

1. you breach any of these Website T&Cs;
2. you have failed to provide correct personal information in accordance with
   clause 6.1;
3. Greencross has ceased to provide the Account functionality;
4. Greencross’ business or contractual relationships with third parties
   require Greencross to do so; or
5. Greencross considers that you have done something that is detrimental
   to Greencross’ business interests or reputation or those of any of its third
   parties.

1. a person includes a firm, partnership, joint venture, association, corporation
   or other body corporate;
2. the word ‘includes’ in any form is not a word of limitation;
3. where a word or phrase is defined, another part of speech or grammatical form
   of that word of phrase has a corresponding meaning;
4. references to the singular include the plural and vice versa;
5. a gender includes all other genders; and
6. headings and sub-headings are for ease of reference only and do not affect
   the interpretation of these Website T&Cs.

1. be an individual, be over 18 years of age (or have your parent or
   guardian’s consent to join the Program) and have a current Australian
   residential address; and
2. register for Membership by: (a) creating an Account on the Petbarn
   website; (b) providing verbal consent to participate in the Program in-store
   at a Petbarn or City Farmers retail store or a Greencross Vets clinic; or (c)
   providing verbal consent to participate in the Program over the phone via our
   customer call centre.

1. To earn Points, you must:
   1. purchase eligible goods or services from:
      (a) participating Petbarn retail
      stores;
      (b) participating City Farmers retail stores;
      (c) participating
      Greencross Vets clinics; or
      (d) the Petbarn online store.
      (each, an
      Eligible Purchase); and
   2. enter or provide your Membership details when completing an Eligible Purchase.
2. The number of Points awarded to you per Eligible Purchase depends on the ‘tier’ status
   of your Membership. There are 3 tiers in the Program: ‘Silver’, ‘Gold’ and ‘Platinum’
   (each, a Tier). New Members are allocated Silver Tier status on the date that they
   register with the Program. Members are eligible to move up, and required to move down,
   Tiers based on their Eligible Purchases. Points will be awarded to Members based on
   their Tier as set out in the table immediately below:

1. a Silver Tier Member will earn 10 Points per dollar spent up to $549 in a year;
2. a Gold Tier Member will earn 12 Points per dollar spent from $550 to $1,099 in a
   year; and
3.  a Platinum Tier Member will earn 14 Points per dollar spent from $1,100
   and above in a year, on Eligible Purchases.

1. using the link provided in the relevant email from us;
2. online via your Account; or
3. by contacting our call centre; in order for the voucher to be applied to your
   Membership and redeemed by you.

1. participating Petbarn or City Farmers retail stores;
2. participating Greencross Vets clinics; or
3. the Petbarn online store.

Please note that we can only send the email to you if you have provided us with a valid email address. If you have not provided us with a validate email address, you will need to activate the voucher in your Online Account once it has been issued (typically within 5minutes after you have accumulated 6000 points), the voucher will expire 4 weeks from the date your points are converted to a $10 voucher.

1. Treats
2. Royal Canin Veterinary Diet Range;
3. Hill’s Science Prescription Diet Range, and
   (each, an Excluded Food Product).

1. in-store at any Petbarn or City Farmers retail store, provided you tell a team member that you are a Member of Friends for Life before that team member checks out any Participating Food Product for you; or
2. from the Petbarn online store, provided you have signed into your Friends For Life account before you check out any Participating Food Product, (each, a Frequent Feeder Purchase).

All Members

1. Greencross may make other Member Benefits available to Members from
   time-to-time (whether generally or specifically to particular Program Tiers
   or particular Members). The Member Benefits made available to Members from
   time-to-time will be specified on our websites or communicated by email, SMS,
   push notification, social media or regular post (depending on your
   communications preferences). Such Member Benefits may be withdrawn, amended
   or substituted from time to time where there are grounds which we consider
   reasonably justify a withdrawal, amendment or substitution or in accordance
   with these Loyalty Program T&Cs.
2. Unless otherwise specified, Member Benefits are personal to you, are not
   transferable and are not redeemable for cash. Member Benefits cannot be used
   in conjunction with any other offer or at the same time as other Member
   Benefits in the Program.
3. Members may also be given the opportunity to receive offers, special discounts
   and enter into competitions (Offers). Offers are subject to further terms and
   conditions, the details of which will be made available to you at the time of
   each Offer. Offers may be communicated by email, SMS, push notifications,
   social media, or regular post (depending on your communications preferences).
4. Discounts made available for Members from time-to-time apply only to full-priced
   items sold by participating Greencross businesses or online stores and are
   not available in conjunction with any other offer, unless otherwise
   specified.

Legacy Members

1. If you are a Member as at 14 October 2021 (Legacy Member), you will be entitled
   to certain Member Benefits offered to you under our legacy loyalty program
   (Legacy Program), including any Legacy Member benefits that have not already
   been claimed by a Legacy Member in accordance with their terms. Legacy
   Members will have until 14 October 2022 to claim any Legacy Member benefits
   that have not already been claimed by a Legacy Member. Legacy Member benefits
   are not valid in conjunction with any other offers, are not redeemable for
   cash and cannot be transferred or exchanged.

1. decline to register Memberships, provide Membership Facilities or
   Member Benefits;
2. reverse any Member Benefits, including any Points credited to an Account; or
3. suspend or terminate a Membership.

1. any abuse or attempted abuse of the Membership, the Program or
   anything associated with Greencross;
2. an act or omission contrary to these Loyalty Program T&Cs;
3. any Member Benefits which are accumulated fraudulently or credited
   or accumulated erroneously;
4. any use or attempted use of an entitlement to Points, or any other
   Member Benefits in a manner contrary to these Loyalty Program T&Cs;
5. any reasonable suspicions of unacceptable conduct in connection
   with Membership, including any reasonable suspicion of dishonesty, fraud or
   wrongful conduct; or
6. your bankruptcy or death.

1. delay in issuing you with, or non-issue to you of, any Member Benefits;
2. acts, errors, omissions by us in the course of providing the Program (including
   as referred to in these Loyalty Program T&Cs);
3. the suspension and/or termination of the Program, including the ability
   for Members to earn and redeem Points, and to the maximum extent permitted
   by law, Greencross will not be liable to you in any way for any cause in
   connection with such matters, including for any unused Points balance in your
   Account at the time of termination.

1. Member means a person who has Membership.
2. Member Benefits are benefits which we specify from time to time in
   connection with the Program including the benefits referred to in these
   Loyalty Program T&Cs, and includes any Existing Member Benefits (as the
   context permits).
3. Membership means your registration with the Program.
4. Membership Facility means any means by which you access the Program including
   any Member Benefits, including any mobile or device application or
   any website.
5. Participating Products or Services means such goods or services as
   advertised from time to time on which Loyalty Dollars can be redeemed.
6. Points means the points awarded to Members pursuant to, and redeemable
   in accordance with, these Loyalty Program T&Cs.